My Purchased Program Is Not Showing Up In My Topaz Labs Account

In rare circumstances, a program you purchase may not show up in your Topaz Labs account. There are generally two causes for this conflict:


Your purchase was made under a different email either by accident or due to a typo.


Occasionally a network hiccup may cause your order to not process correctly through our website.

It may take some sleuthing for our support team to determine the final cause of this conflict so in either case, you'll want to reach out to our support team for personal assistance if you do not see a program you own in your account.

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