DeNoise AI Stopped Working From Photoshop Or Lightroom When I Updated To DeNoise AI v3.4 Or Higher (Mac)

Resetting DeNoise AI To Lightroom and Photoshop

For Mac users, DeNoise AI v3.4 introduces a new installation process that installs the app directly into your Applications folder instead of Applications/Topaz Labs LLC. Because we're changing the installation format and location to your main Applications folder, you'll need to reset your plugins for Lightroom and Photoshop.

First, if you haven't done so please download the latest installer for DeNoise AI from our Topaz Labs Download Page

To do this, simply open the app by itself first. When you do, the Lightroom and Photoshop plugins should resync to the new app automatically. To be sure the Photoshop plugin resyncs, you can go Help > Re-Install Photoshop Plugin in the DeNoise AI menu. Then close the app and open Photoshop or Lightroom and try again.

Here's a walkthrough video to assist in this new update process:

Additional Troubleshooting Steps For Lightroom Classic Integration

If the above steps and video walk-through do not re-establish your Lightroom integration, please follow these steps exactly. This will completely remove your preset and allow you to re-establish the preset from scratch. Each step is critical and should be followed exactly.

  1. Before you do anything else, make sure "Store presets with this catalog" is unchecked in your Lightroom Classic Preferences to make sure your Lightroom catalog settings are correct. Make sure close DeNoise AI and Lightroom completely when finished, and then check for our external editor presets in Lightroom again before proceeding. For some users, this may be the only step needed:
    How to Turn off "Store presets with catalog" in Lightroom Classic (Mac)
  2. Delete the existing DeNoise presets in Lightroom External Editor options:
    How To Delete Lightroom Presets
  3. Clear the Additional Editor Preset Application if it says Topaz DeNoise AI or Topaz DeNoise AI External Editor
  4. Close Lightroom and uninstall DeNoise AI from your computer. On MacOS, you can delete the Topaz DeNoise AI folder in Applications/Topaz Labs LLC if needed.
  5. Reinstall DeNoise AI from one of these links. Mac users should complete the drag and drop installation and leave the app installed directly in Applications.

    DeNoise AI Full Installer for Windows

    DeNoise AI Full Installer for Mac
  6. Reopen Lightroom and try to invoke DeNoise AI from the Edit In options. A new DeNoise AI preset should be there and it should open to the proper DeNoise AI external editor.
  7. Lastly, if this still doesn't work, and you have your Lightroom Catalog installed to an external drive, please follow the instructions in this video:

    How to Delete and Manually Install Your Lightroom External Editor Template
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