Getting Help

• How To Get Help

About Topaz Products

• Introducing the Topaz Community!
• What is the recommended Topaz workflow?

FAQ

• Topaz Labs DMCA Statement
• What is the Difference Between 64bit and 32bit?
• How to Prevent Spam Filters from Blocking Topaz Labs Emails
• How do I switch my software from PC to Mac or vice versa?
• How do I become a beta tester?
• Colors look different when image is exported to Lightroom

Pre-Sales & Trials

• How Many Computers Can I Install the Software On?
• What is the difference between the trial software and purchased software?
• How do I replace my trial with the software I purchased?
• Do you offer backup discs? Can I purchase Topaz on a disc?

Purchasing

• How To Get an Order Invoice
• Refund Policy
• I accidentally purchased a product twice
• How to purchase and apply a coupon code
• I placed an order but did not receive my license keys.
• Do you offer an educational/military discount?

Compatibility & Host Programs

• ★ Upgrading to Windows 10 with Topaz Labs
• Using Switchable Graphics with Topaz Labs
• Topaz Labs and OpenGL
• Accessing ReMask 5 in Lightroom
• Restoring Older Versions of Adobe Software through Creative Cloud
• Irfanview

Installation & Activation

• Download and Installation Instructions
• Accessing Topaz Labs in Photoshop CC
• Download Failed/Installer Integrity Error Message
• Where does the software install to?
• How to Uninstall

Product Updates

• Upgrading to Topaz Clean 3.1

License Key Questions

• ★ Topaz Labs License Key Guide
• ★ My license key is not being accepted
• How to enter license key into Topaz Impression and Glow
• My license key has only 13 symbols, not 30
• License Key Activation
• Will my license key work on both Mac and Windows?

Account

• How to Log In to Your Topaz Labs Account
• How to Reset Your Topaz Labs Password
• What is a Topaz Labs User Account?
• How to Create a Topaz Labs Account
• Managing Your Topaz Labs Username and Email Address
• My account shows no purchases

Glow

• What is the difference between the Secondary and Primary Glow modules?

All

• Topaz Labs EULA
• Does Topaz Labs work with RAW files?

Adjust

• Why are my presets missing?

B&W Effects

• Common Issues with Black and White Effects
• Can I use a border found in Topaz B&W Effects on a color image?

Clarity

• When I click on a preset the program crashes.
• How to disable the fly-out previews for faster performance.

DeNoise

• Image noise vs. JPEG Artifacts
• Is it normal to see a decreased file size after using DeNoise?

Detail

• Topaz Detail Shortcut Keys
• Topaz Detail Workflow Tips
• How do I deal with noise in Topaz Detail?
• How do I use Topaz Detail's Effect Mask?

ReMask

• Topaz ReMask 5
• Do you have any tutorials for ReMask 4?
• How to mask hair with ReMask
• Which programs will ReMask 5 work with?
• After using ReMask there is no layer mask
• Why am I getting this error “make sure you have enough pixels as Keep and Cut in the selected region”?

ReStyle

• Common ReStyle Issues
• Restyle is crashing
• How do I create a preset from scratch in ReStyle?
• How do I use the search features to find presets?

Star Effects

• I cannot find the option to add or delete stars in Star Effects
• Non-destructive Application of the Topaz Star Effects Filter

Product Presets / Effects

• Importing, exporting and sharing presets

Current Issues & Fixes

• Topaz Labs File Permission Utility
• Missing/Garbled text in plug-ins on Mac
• Win 7: Topaz Glow/Impression "For Security, Program will exit" error
• Problems with High Resolution Monitors and Windows 8 and 10
• Updating your display drivers in Windows

Common Errors

• How to Fix Missing Presets
• Error Code 2000
• Error: plug-in launch failure
• Failed Login Attempts message
• Error Code 1000 (Critical Application Error)
• Error Code 2002

Download, Installation or Activation

• Installation Failed
• DMG not recognized when downloading plug-ins
• Topaz Labs and Norton Security

Photoshop & Photoshop Elements

• "Could not complete your request because Photoshop does not recognize this type of file"
• My Topaz plug-ins are grayed out in the Filter menu.
• How to create an action in Photoshop using Topaz Labs.

Topaz Impression Issues

• How to Manually Update Windows Display Drivers
• ATI/AMD Video Cards and Topaz Impression

Webinar Issues

• Connection Issues
• Viewing Recorded Webinar

Resources

• Previous Installers
• Topaz Labs User Guides
• How do I sign up for the Topaz newsletter?
• Where to find learning resources and tutorials

Webinars

• Time Converter
• I missed the live webinar. How can I watch it?

Getting Help

• How To Get Help

Subscribe

About Topaz Products

• Introducing the Topaz Community!
• What is the recommended Topaz workflow?

Subscribe

FAQ

• Topaz Labs DMCA Statement
• What is the Difference Between 64bit and 32bit?
• How to Prevent Spam Filters from Blocking Topaz Labs Emails
• How do I switch my software from PC to Mac or vice versa?
• How do I become a beta tester?
• Colors look different when image is exported to Lightroom

See all 15 articles Subscribe

Pre-Sales & Trials

• How Many Computers Can I Install the Software On?
• What is the difference between the trial software and purchased software?
• How do I replace my trial with the software I purchased?
• Do you offer backup discs? Can I purchase Topaz on a disc?

Subscribe

Purchasing

• How To Get an Order Invoice
• Refund Policy
• I accidentally purchased a product twice
• How to purchase and apply a coupon code
• I placed an order but did not receive my license keys.
• Do you offer an educational/military discount?

See all 7 articles Subscribe

Compatibility & Host Programs

• ★ Upgrading to Windows 10 with Topaz Labs
• Using Switchable Graphics with Topaz Labs
• Topaz Labs and OpenGL
• Accessing ReMask 5 in Lightroom
• Restoring Older Versions of Adobe Software through Creative Cloud
• Irfanview

See all 8 articles Subscribe

Installation & Activation

• Download and Installation Instructions
• Accessing Topaz Labs in Photoshop CC
• Download Failed/Installer Integrity Error Message
• Where does the software install to?
• How to Uninstall

Subscribe

Product Updates

• Upgrading to Topaz Clean 3.1

Subscribe

License Key Questions

• ★ Topaz Labs License Key Guide
• ★ My license key is not being accepted
• How to enter license key into Topaz Impression and Glow
• My license key has only 13 symbols, not 30
• License Key Activation
• Will my license key work on both Mac and Windows?

See all 7 articles Subscribe

Account

• How to Log In to Your Topaz Labs Account
• How to Reset Your Topaz Labs Password
• What is a Topaz Labs User Account?
• How to Create a Topaz Labs Account
• Managing Your Topaz Labs Username and Email Address
• My account shows no purchases

Subscribe

Glow

• What is the difference between the Secondary and Primary Glow modules?

Subscribe

All

• Topaz Labs EULA
• Does Topaz Labs work with RAW files?

Subscribe

Adjust

• Why are my presets missing?

Subscribe

B&W Effects

• Common Issues with Black and White Effects
• Can I use a border found in Topaz B&W Effects on a color image?

Subscribe

Clarity

• When I click on a preset the program crashes.
• How to disable the fly-out previews for faster performance.

Subscribe

DeNoise

• Image noise vs. JPEG Artifacts
• Is it normal to see a decreased file size after using DeNoise?

Subscribe

Detail

• Topaz Detail Shortcut Keys
• Topaz Detail Workflow Tips
• How do I deal with noise in Topaz Detail?
• How do I use Topaz Detail's Effect Mask?

Subscribe

ReMask

• Topaz ReMask 5
• Do you have any tutorials for ReMask 4?
• How to mask hair with ReMask
• Which programs will ReMask 5 work with?
• After using ReMask there is no layer mask
• Why am I getting this error “make sure you have enough pixels as Keep and Cut in the selected region”?

See all 7 articles Subscribe

ReStyle

• Common ReStyle Issues
• Restyle is crashing
• How do I create a preset from scratch in ReStyle?
• How do I use the search features to find presets?

Subscribe

Star Effects

• I cannot find the option to add or delete stars in Star Effects
• Non-destructive Application of the Topaz Star Effects Filter

Subscribe

Product Presets / Effects

• Importing, exporting and sharing presets

Subscribe

Current Issues & Fixes

• Topaz Labs File Permission Utility
• Missing/Garbled text in plug-ins on Mac
• Win 7: Topaz Glow/Impression "For Security, Program will exit" error
• Problems with High Resolution Monitors and Windows 8 and 10
• Updating your display drivers in Windows

Subscribe

Common Errors

• How to Fix Missing Presets
• Error Code 2000
• Error: plug-in launch failure
• Failed Login Attempts message
• Error Code 1000 (Critical Application Error)
• Error Code 2002

See all 13 articles Subscribe

Download, Installation or Activation

• Installation Failed
• DMG not recognized when downloading plug-ins
• Topaz Labs and Norton Security

Subscribe

Photoshop & Photoshop Elements

• "Could not complete your request because Photoshop does not recognize this type of file"
• My Topaz plug-ins are grayed out in the Filter menu.
• How to create an action in Photoshop using Topaz Labs.

Subscribe

Topaz Impression Issues

• How to Manually Update Windows Display Drivers
• ATI/AMD Video Cards and Topaz Impression

Subscribe

Webinar Issues

• Connection Issues
• Viewing Recorded Webinar

Subscribe

Resources

• Previous Installers
• Topaz Labs User Guides
• How do I sign up for the Topaz newsletter?
• Where to find learning resources and tutorials

Subscribe

Webinars

• Time Converter
• I missed the live webinar. How can I watch it?

Subscribe