Topaz Labs Help Center
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Notice
We're working through a larger than normal ticket volume, resulting in delays to support responses. We're working as quickly as possible to address every request, and will answer everyone that reaches out! Please submit a ticket if you need help, but please submit ONLY one time!
Updated: Friday, September 23 @ 5:00pm
Frequently Asked Questions & Updates
General
Getting Help
About Topaz Products
FAQ
- Topaz Labs DMCA Statement
- What is the Difference Between 64bit and 32bit?
- How to Prevent Spam Filters from Blocking Topaz Labs Emails
- I own a Topaz collection. Can I get a discount on Glow?
- How do I switch my software from PC to Mac or vice versa?
- How do I become a beta tester?
Announcements
Pre-Sales & Trials
Purchasing
- How To Get an Order Invoice
- Refund Policy
- How to Get a $20 Topaz Labs Store Credit
- I accidentally purchased a product twice
- How to purchase and apply a coupon code
- I placed an order but did not receive my license keys.
Compatibility & Host Programs
- ★ Accessing Topaz Labs in Photoshop CS
- ★ Accessing Topaz Labs in Photoshop Elements
- ★ Upgrading to Windows 10 with Topaz Labs
- Accessing DeNoise 6 in Serif Photo Plus
- Accessing DeNoise 6 in photoFXlab
- Using Switchable Graphics with Topaz Labs
Installation & Activation
- Download and Installation Instructions
- Accessing Topaz Labs in Photoshop CC
- Download Failed/Installer Integrity Error Message
- Accessing ReMask 5 in Photoshop
- I can't find Glow in the Photoshop Filter menu
- Where does the software install to?
Product Updates
- ★ Texture Effects 2 Update
- ★ Upgrade Policy
- Topaz Simplify 4.2 Update
- Glow 2 Update
- Topaz Impression 2 Update
- Topaz DeNoise 6 Update
License Keys & Account
License Key Questions
- ★ Topaz Labs License Key Guide
- ★ My license key is not being accepted
- ★ PhotoFXlab license key issues
- How to enter license key into Topaz Impression and Glow
- My Impression / Glow trial key doesn't work
- My license key has only 13 symbols, not 30
Account
Product Specific Questions
Topaz Texture Effects
- What To Do If Topaz Texture Effects Is Crashing
- How to Install Texture Effects
- Accessing Texture Effects in Corel Paintshop Pro X
- Topaz Texture Effects System Requirements
- Accessing Texture Effects in Serif PhotoPlus X
- Accessing Texture Effects in Lightroom
Glow
All
Adjust
B&W Effects
Clarity
DeNoise
- Image noise vs. JPEG Artifacts
- Is it normal to see a decreased file size after using DeNoise?
- How to Install DeNoise 6
- How to Batch Process in DeNoise 6
- Accessing DeNoise 6 in Corel Paintshop Pro and PhotoImpact
- Accessing DeNoise 6 in Photoshop
Detail
Fusion Express
Impression
- ★ Which video cards are supported with Impression?
- Does Topaz Impression work with 32bit systems?
- How do I save a custom effect in Topaz Impression / Glow?
- Impression Setup
- What can I do to make Impression faster?
- What's new in Impression 1.1?
PhotoFXlab
ReMask
- Upgrading to ReMask 5
- ReMask 5 System Requirements
- Topaz ReMask 5
- Remask 4 Compatibility (Mac)
- Do you have any tutorials for ReMask 4?
- How to mask hair with ReMask
ReStyle
Star Effects
Product Presets / Effects
App Store Products (Prime and FX)
- How Do I Update My App Store Version?
- How Do I Get Support for My App Store Version?
- How Do I Get a Refund on My App Store Purchase?
- Can I Download My App Store Purchase on My Other Mac?
- Can I Have a Windows Version of my App Store Purchase?
- What's the Difference Between the App Store Version and the Topaz Store Version?
Troubleshooting
Topaz Glow Issues
Current Issues & Fixes
- Topaz Labs File Permission Utility
- Missing/Garbled text in plug-ins on Mac
- How to speed up Glow and Impression
- Win 7: Topaz Glow/Impression "For Security, Program will exit" error
- Problems with High Resolution Monitors and Windows 8 and 10
- Common Support Issues with Topaz Impression
Common Errors
- How to Fix Missing Presets
- Error Code 2000
- Error: plug-in launch failure
- Mac 10.10 Yosemite and issues with iPhoto/Aperture
- Failed Login Attempts message
- Error Code 1000 (Critical Application Error)
Download, Installation or Activation
Photoshop & Photoshop Elements
Topaz Impression Issues
- ★ Impression or Glow Crashing on Startup in Windows - Intel Graphics
- How to Manually Update Windows Display Drivers
- Impression is installed but not opening in Windows.
- Topaz Impression and OpenGL
- ATI/AMD Video Cards and Topaz Impression
- Mac Intel Graphics HD3000 and Impression
Webinar Issues
Learning Resources
Resources
Webinars
Promoted articles
General
Getting Help
About Topaz Products
FAQ
Announcements
Pre-Sales & Trials
Purchasing
Compatibility & Host Programs
Installation & Activation
Product Updates
License Keys & Account
License Key Questions
Account
Product Specific Questions
Topaz Texture Effects
Glow
All
Adjust
B&W Effects
Clarity
DeNoise
Detail
Fusion Express
Impression
PhotoFXlab
ReMask
ReStyle
Star Effects
Product Presets / Effects
App Store Products (Prime and FX)
- How Do I Update My App Store Version?
- How Do I Get Support for My App Store Version?
- How Do I Get a Refund on My App Store Purchase?
- Can I Download My App Store Purchase on My Other Mac?
- Can I Have a Windows Version of my App Store Purchase?
- What's the Difference Between the App Store Version and the Topaz Store Version?
Troubleshooting
Topaz Glow Issues
Current Issues & Fixes
Common Errors
Download, Installation or Activation
Photoshop & Photoshop Elements
Topaz Impression Issues
Webinar Issues
Learning Resources
Resources
Webinars
Browse the Knowledge Base
General
Getting Help
About Topaz Products
FAQ
- Topaz Labs DMCA Statement
- What is the Difference Between 64bit and 32bit?
- How to Prevent Spam Filters from Blocking Topaz Labs Emails
- I own a Topaz collection. Can I get a discount on Glow?
- How do I switch my software from PC to Mac or vice versa?
- How do I become a beta tester?
Announcements
Pre-Sales & Trials
Purchasing
- How To Get an Order Invoice
- Refund Policy
- How to Get a $20 Topaz Labs Store Credit
- I accidentally purchased a product twice
- How to purchase and apply a coupon code
- I placed an order but did not receive my license keys.
Compatibility & Host Programs
- ★ Accessing Topaz Labs in Photoshop CS
- ★ Accessing Topaz Labs in Photoshop Elements
- ★ Upgrading to Windows 10 with Topaz Labs
- Accessing DeNoise 6 in Serif Photo Plus
- Accessing DeNoise 6 in photoFXlab
- Using Switchable Graphics with Topaz Labs
Installation & Activation
- Download and Installation Instructions
- Accessing Topaz Labs in Photoshop CC
- Download Failed/Installer Integrity Error Message
- Accessing ReMask 5 in Photoshop
- I can't find Glow in the Photoshop Filter menu
- Where does the software install to?
Product Updates
- ★ Texture Effects 2 Update
- ★ Upgrade Policy
- Topaz Simplify 4.2 Update
- Glow 2 Update
- Topaz Impression 2 Update
- Topaz DeNoise 6 Update
License Keys & Account
License Key Questions
- ★ Topaz Labs License Key Guide
- ★ My license key is not being accepted
- ★ PhotoFXlab license key issues
- How to enter license key into Topaz Impression and Glow
- My Impression / Glow trial key doesn't work
- My license key has only 13 symbols, not 30
Account
Product Specific Questions
Topaz Texture Effects
- What To Do If Topaz Texture Effects Is Crashing
- How to Install Texture Effects
- Accessing Texture Effects in Corel Paintshop Pro X
- Topaz Texture Effects System Requirements
- Accessing Texture Effects in Serif PhotoPlus X
- Accessing Texture Effects in Lightroom
Glow
All
Adjust
B&W Effects
Clarity
DeNoise
- Image noise vs. JPEG Artifacts
- Is it normal to see a decreased file size after using DeNoise?
- How to Install DeNoise 6
- How to Batch Process in DeNoise 6
- Accessing DeNoise 6 in Corel Paintshop Pro and PhotoImpact
- Accessing DeNoise 6 in Photoshop
Detail
Fusion Express
Impression
- ★ Which video cards are supported with Impression?
- Does Topaz Impression work with 32bit systems?
- How do I save a custom effect in Topaz Impression / Glow?
- Impression Setup
- What can I do to make Impression faster?
- What's new in Impression 1.1?
PhotoFXlab
ReMask
- Upgrading to ReMask 5
- ReMask 5 System Requirements
- Topaz ReMask 5
- Remask 4 Compatibility (Mac)
- Do you have any tutorials for ReMask 4?
- How to mask hair with ReMask
ReStyle
Star Effects
Product Presets / Effects
App Store Products (Prime and FX)
- How Do I Update My App Store Version?
- How Do I Get Support for My App Store Version?
- How Do I Get a Refund on My App Store Purchase?
- Can I Download My App Store Purchase on My Other Mac?
- Can I Have a Windows Version of my App Store Purchase?
- What's the Difference Between the App Store Version and the Topaz Store Version?
Troubleshooting
Topaz Glow Issues
Current Issues & Fixes
- Topaz Labs File Permission Utility
- Missing/Garbled text in plug-ins on Mac
- How to speed up Glow and Impression
- Win 7: Topaz Glow/Impression "For Security, Program will exit" error
- Problems with High Resolution Monitors and Windows 8 and 10
- Common Support Issues with Topaz Impression
Common Errors
- How to Fix Missing Presets
- Error Code 2000
- Error: plug-in launch failure
- Mac 10.10 Yosemite and issues with iPhoto/Aperture
- Failed Login Attempts message
- Error Code 1000 (Critical Application Error)
Download, Installation or Activation
Photoshop & Photoshop Elements
Topaz Impression Issues
- ★ Impression or Glow Crashing on Startup in Windows - Intel Graphics
- How to Manually Update Windows Display Drivers
- Impression is installed but not opening in Windows.
- Topaz Impression and OpenGL
- ATI/AMD Video Cards and Topaz Impression
- Mac Intel Graphics HD3000 and Impression