These steps should be followed when you receive a message that states your hardware is not compatible, but you are using the drivers supplied for you Graphics Card from the manufacturer's website (NVIDIA, ATI, Intel, etc.) 

  1. Download the .zip driver package.
  2. Locate the downloaded file, right-click it, and extract the contents to a folder of your choosing. Take note of this location. You’ll need it below.
  3. Right-click on the Start Menu/Windows logo and select Device Manager.
  4. In Device Manager, expand Display Adapters category and then double-click on the entry that appears below it – the Intel HD Graphics Family.
  5. Click the Driver Tab → Update Driver → Browse my computer for driver software.
  6. Let me pick from a list of device drivers on my computer -> Have disk.
  7. “Browse” and browse to the folder where you extracted the download above, followed by the “Graphics” sub-folder → Click to highlight the file titled “*****.inf” and then click Open, followed by OK and Next.
  8. Upon completion of the installation, reboot even if not prompted to. On reboot, you’re done.


This video will show you how to do this, step by step:


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