What is OpenGL?
One of the most common questions we receive at Topaz Labs is regarding the topic of OpenGL support for computers. Generally, this is only a concern for Windows users, so most of what we discuss here will be related to Windows. A short explanation of OpenGL comes from OpenGL.org:
Product Requirements
Some of our products require minimum versions of OpenGL support from graphics cards in order to work properly. Here are those applications:
OpenGL 2.1
Glow
photoFXlab
ReMask 5
DeNoise 6
OpenGL 3.2
Impression 1
Texture Effects
OpenGL 3.3
Impression 2
Glow 2
In order to determine if you support the minimum requirements you see above, please see below. If your graphics card is listed as compatible, but is still receiving errors, please click the green button to grab the latest drivers for your graphics card. If you still don't understand how to get your computer to support OpenGL properly, please see this article: Updating Display Drivers in Windows
OpenGL Compatibility by Manufacturer
How to determine OpenGL Support
In order to identify which graphics card you are using, press the Windows key + R to open the Run window. The image below shows the Windows key + R combination.
From the Run window, type dxdiag, and press Enter. Select the Display tab, and you will see your graphics card information. Example Below.
Now that you have the Graphics Card name, you can visit the OpenGL support articles above to determine the maximum support your device has. If your Installed Driver Date is older than the most recent driver on the manufacturer's site, update your display drivers. If you continue to have issues with this process, please Submit a Ticket and we will do our best to get things working for you!