If your download stops, fails, gives an NSIS error

Note, NSIS errors are specific to Windows

Option 1: Open from Command Prompt

If you have downloaded the entire file, i.e. the download does not stop, but you are still receiving an NSIS error, these steps may allow you to complete the installation:

 

Open Command Prompt window. To do so, click Start  , and in the search bar type cmd.exe. Click the Command Prompt option to open the Command Prompt window.


 

Drag your installer file into this window.


 

 

Press the space key once and type /NCRC and then press Enter. The installation should begin.



Option 2: Clear your Browser Cache

Select from one of the browsers below:

 

In the Safari menu bar, click the Safari option.


 

Select the Preferences link.


 

In the Preferences window, click the Advanced tab.


 

At the bottom of the window, select the Show Develop menu in menu bar checkbox.


 

Return to the Safari menu bar and click the Develop option.


 

 

Select the Empty Caches link.


 

Click on the gear wheel in the top right corner.


 

Click on Safety in the menu.


 

Click on Delete browsing history in the submenu.


 

Select Temporary Internet files and website files from the list.


 

Click on Delete.


 

 

On the bottom of the page, the browser notifies you when the cache is cleared successfully.


 

Click on the menu button in the top right corner.


 

Click on settings in the menu.


 

Click on History in the menu on the left.


 

Click on Clear browsing data...


 

 

Select Empty the cache from the list. and click Clear browsing data on the bottom.  Your browser cache is now empty.


 

Click the menu button and choose Preferences.


 

Select the Advanced panel.


 

Click on the Network tab.


 

In the Cached Web Content section, click Clear Now.


 

 

Close the about:preferences page. Any changes you've made will automatically be saved.



Option 3: Use a different web browser

If none of the suggestions above worked, you may need to try a different web browser. Your web browser is the application that enables you to access web pages, so you are currently reading this in a web browser. The buttons below will take you to a website that will allow you to download and install for your computer. You can choose from the download page whether you are using Mac or Windows.

Have more questions? Submit a request

Can't find what you're looking for?