All refunds for purchases made at Club Meetings, Events, Trade Shows, or other venues where registration codes were sold, along with physical media, in person, must be received directly from the seller you purchased from. Refunds of this type can only be refunded if requested within 30 days. You will need to provide the following information to the seller of your software:
1. A scan or photograph of your discs so that the product serials of each disc is clearly visible.
2. A scan or photograph of your receipt.
3. Your credit card number and expiration date. If you’re uncomfortable with typing in your credit card information, you’re welcome to include that information in the photo (you can hand write it on your receipt or another piece of paper).
4. Once the seller receives this information, and it is legible, the seller will immediately credit your account. The product serials of your products will be removed from the Topaz active software database. Please uninstall or delete all of your Topaz products from your computer.