Fixing Error Loading Model in Topaz Photo AI

This error appears when a model file needed to process an image is missing or the AI engine is not able to run on the computer. Please go through the sections below sequentially to troubleshoot this error.

1. System Requirements & Incompatible Graphics Card

To troubleshoot this error, please first check that your computer meets the system requirements for Topaz Photo AI.
System Requirements for Topaz Photo AI

If your computer graphics card does not meet the system requirements, you can open Topaz Photo AI and click the Processor menu to try the CPU option. If the CPU can process an image, that indicates the graphics card is does not meet the minimum requirements for Topaz Photo AI.

2. Missing Model Files & Reinstalling

For situations where neither the CPU or graphics card can process the image, it's very likely that your installation of Topaz Photo AI is missing model files. This can happen if antivirus, firewall, or a VPN blocked the installer from downloading the files.

Please disable any of the above software, then run the Topaz Photo AI installer again which will repair your installation and add any model files which were missing.

3. Contact Support

If that does not fix it, please open Topaz Photo AI and go to the menu bar on the top. Click the Help > Open Log Folder menu option, which will open up a folder with text files. The folder will look like this.

Email and attach ALL the text files in the folder to the email. Make the email subject "Error Loading Model in Topaz Photo AI" so our support team can quickly review and help you resolve the error.