How To Obtain Your System Profile (Mac)
This article explains how to download and send your Mac system profile to our support team.
For Windows: How To Obtain Your System Profile (Windows)
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To get your system profile on Mac, follow these steps. MacOS Catalina is used in the screenshots below but the steps are similar across different macOS versions.
1) Click the ''Apple'' icon in the top-left corner of your screen and select About This Mac.
2) Click System Report.
3) A window with more details about your Mac will open up. Click File > Save on your Apple menu bar.
4) Save the file. Then find the file you saved and send it as an attachment to your support email or chat.