How To Obtain Your System Profile (Windows)

This article explains how to download and send your Windows system profile to our support team.

For Mac: How To Obtain Your System Profile (Mac)

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Written Instructions

Windows, you can do the following:

1) In Windows 7 and 8, you need to click the Start menu which is usually at the bottom-left corner of your screen and go to the "Search For Files and Programs" box to search for "dxdiag". For Windows 10, you can just type in the search function in your taskbar or just start typing while your start menu is open. You'll type in ''dxdiag'' and select ''dxdiag'' from the search results.

2) The DirectX Diagnostic Tool window will come up. Click on ' 'Save All Information'' to save the file on your computer. You can then choose the location where you want to save it just like any other file. We recommend saving it to your desktop.
3) Find the file ''dxdiag.txt'' you saved and send it as an attachment to your support email or chat.